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Returns & Refunds
Changed your mind? That's alright.
Rituals are personal. If something isn't right for you, we'll make it simple to send it back — no long forms, no awkward questions.
Last updated: 20 August 2026
7 days
To request a return from the day your order arrives.
Unopened
Items must be sealed and unused, in original packaging.
5–7 days
For your refund to reach you after we receive the return.
The 7-Day Reset Promise
Every ritual is backed by our promise: give it an honest try for seven consecutive days, and if you genuinely don't feel a shift, write to us and we'll refund you — even if the kit has been opened.
This is separate from a standard return. Tell us how you used it and what didn't work; it helps us make better rituals.
Standard returns
Outside the Reset Promise, we accept returns on items that are:
- Requested within 7 days of delivery
- Unopened, unused and sealed, with tags or shrink-wrap intact
- In their original packaging, including inserts and ritual cards
- Accompanied by your order number
What we can't accept
- Opened or partly used products (unless covered by the Reset Promise)
- Items marked final sale or bought with a clearance discount
- Digital rituals, audio downloads and gift cards
- Free gifts, or bundle items returned on their own
- Anything sent back more than 14 days after the return was approved
How to start a return
1
Email hello@pauserituals.com with your order number and what you'd like to return.
2
We'll reply within one working day with return instructions and the address.
3
Pack the item securely in its original packaging and send it to us.
4
Share the tracking number so we can watch for it.
5
Once it arrives and passes a quick check, we'll process your refund.
Please don't send anything back before you've heard from us — unannounced returns can't always be traced to an order, which slows your refund down.
Refunds
Refund method
Back to your original payment method
Processed within
2 working days of us receiving the item
Reaches your account
5–7 working days after processing, depending on your bank
Original shipping
Refunded only if the item was damaged, defective or incorrect
Return postage
Paid by you, unless the fault was ours
Prepaid orders are refunded to the original method. For Cash on Delivery orders we'll ask for bank details to make a direct transfer.
Damaged, defective or wrong items
If your order arrives broken, leaking or isn't what you ordered, email us within 48 hours of delivery with photos of the item and the outer packaging.
We'll send a replacement at our cost, or refund you in full — including shipping. No return needed in most cases.
Exchanges
We don't process direct exchanges. Return the original for a refund and place a fresh order for the ritual you'd prefer — it's faster than waiting for an exchange to clear.
Cancellations
Orders can be cancelled free of charge any time before dispatch. Email us as soon as you can and we'll stop it if it hasn't left the studio. Once dispatched, the return process above applies.
A note on shipping
Shipping is free on orders above ₹999. If a refunded order qualified for free shipping only because of the returned item, the shipping cost may be deducted from your refund.
Still have a question?
We'd rather sort it out than have you guess. Write to us and a real person will reply within one working day.